Pickup & Shipping Policy for Cannabis Products

Welcome to Old West Cannabis Company’ Shopping, Pickup, Shipping and Handling Policy Thanks for shopping at Old West Cannabis Company, a boutique cannabis shop in Ontario, Canada. You have our personal pledge to make your online experience as delightful as possible! As with any Internet shopping experience, there are rules that apply to transactions at the Old West Cannabis Company Online Store. We are providing you with the following descriptions so that you will have forehand knowledge of the process.

About Shipping

Under normal circumstances, it is illegal for recreational dispensaries in Ontario to ship products to their customers. During the Covid-19 pandemic the Ontario Government has, on two occasions, allowed stores to deliver locally. At present, this temporary shipping program has been lifted and is not in place. In the event that Durham Region returns to lockdown in 2021, Old West Cannabis Company may be allowed to provide local delivery. We will post information about this program here should this come to pass.

Who Can Shop Here?

Old West Cannabis Company is for local customers who have attained the age of majority in Ontario (19 years of age or older). All orders are picked up in store; we do not ship products whatsoever. Old West Cannabis Company fulfills orders only to consumers; this online store is not for wholesale supply. You may not purchase products at the Old West Cannabis Company Store for resale, and if we think your intention is to resell products then we will refuse your order. Also, be aware that the Government of Canada has imposed a daily purchasing limit of 30g of dried flower or equivalent for all citizen of Canada. We adhere to this rule strictly! Great Reasons For You To Shop At OldWestCannabis.ca

  1. No Hidden Costs – Our pricing is transparent and guaranteed
  2. Physical presence – our location in Canada is open 6 days a week; we are not a fly by night website operator.
  3. Support Small Business – Old West Cannabis Company is a family run business with under 10 employees. Supporting small business is good for the economy.
  4. Protection under Law – Old West Cannabis Company honours all Canadian and Provincial Trade Laws.

The Basics of Shopping at Old West Cannabis Company

Placing An Order – We have a bricks and mortar location in Oshawa, just east of Toronto. We’d love to see you there, but some of you live quite far away. So you’ll find this website a useful way to buy various goods and accessories. On this site we want you to be able to do almost everything you could do if you visited our store. So you can browse items, add them to your cart, and then make a final decision about how to pay. You can then arrange for in-store pickup at your convenience. Ordering Methods – We can take your order online or by phone. With every order we record the date and shipping method for future reference. We may also follow up by contacting you once the parcel has arrived, to be sure you are satisfied with our service and product. If an item is not available, we will phone you to discuss an alternate selection. Order Acceptance & Confirmation For Purchases – We’ll send you an email confirmation once we receive your order. Old West Cannabis Company Store reserves the right to accept or decline your order for any reason. If Old West Cannabis Company cancels an order and you’ve been billed, we’ll refund the full amount.

Pricing and Price Reductions/Corrections

Old West Cannabis Company reserves the right to change prices for products displayed at/on the Old West Cannabis Company Store at any time. If Old West Cannabis Company reduces its price on any product you order within 14 calendar days from the date you receive your product, you may call the Old West Cannabis Company Retail Store at 905-240-9378 to request a refund or credit of the difference between the price you were charged and the current selling price. All totals and taxes (if applicable) will be shown in your shopping cart before you click on checkout. You can provide special instructions during the checkout process.

Worth Noting

If you have a promotion code, the qualifying amount is the total amount of the products purchased before taxes and shipping.

Canceling Items or Changing Orders

If your order needs to be amended before you pick it up, call 905-240-9378 and one of our staff will be happy to help you.

Paying For Goods

We accept Visa, MasterCard or American Express cards on our website. In store you can also opt to use debit or cash.

Picking Up Goods

When you arrive at Old West Cannabis Company, let the staff know you are there for a pickup; they’ll direct you to the pickup window. In order to pick up your purchase you’ll need the following:

  1. Photo Identification showing your name and date of birth;
  2. The credit card used to place the order. The name on the credit card must match the name on the photo ID


Old West Cannabis Company does not refund cannabis purchases; all cannabis purchases (flower, oils, capsules, sprays, pre-rolls, etc.) are final sale. We gladly look at returns for any accessories you may have purchased. Unopened and unused non-cannabis products can be returned for a refund within 14 days of delivery receipt. You will be asked to provide the receipt or card used to make the purchase in order to issue a refund. In order to protect you from fraud, or for auditing purposes, we may ask you to provide us with your name, address and telephone number at the time of a return/refund. Valid photo ID may be required to confirm this information. This information is collected, used and retained in accordance with Old West Cannabis Company’ Privacy Policy.

Items That Can’t Be Returned

Old West Cannabis Company does not accept returns of the following items:

  • Cannabis purchases (flower, oils, capsules, sprays, pre-rolls, etc.)
  • Any product missing the serial number, UPC or its packaging
  • Any item that does not appear to be in new condition
  • We do not accept returns on products that were not purchased at Old West Cannabis Company
  • Bonus items must be returned together with the original purchase
  • Seasonal items (e.g., Halloween, Christmas, etc.) after the event date
  • Customized products such as engraved goods, etc.
  • Pipes or bongs
  • Clearance items (These are final sale)


If you have questions about our pickup and shipping policy, please email us at info@oldwestcannabis.ca